Privacy Policy

Effective date: YYYY-MM-DD

Who We Are

This website is operated by LEGAL ENTITY NAME (doing business as BRAND NAME) (“we”, “us”, “our”). Address: FULL MAILING ADDRESS. Contact: PRIVACY_EMAIL, PHONE_NUMBER.

What We Collect & Why

• Contact details (name, email, phone, city) – to provide quotes, schedule visits, and respond to inquiries.
• Project details (window counts, product interest) – to prepare pricing and recommendations.
• Device/usage data (IP, pages viewed, time on page) – to secure our site and improve it (analytics).
• Marketing preferences – to honor your choices for email/SMS communications.

Consent: We collect, use, and disclose personal information with your knowledge and consent for the purposes above. You may withdraw consent at any time (see “Your Rights”).

Sharing Your Information

We do not sell personal information. We share it only with:

• Service providers under contract (hosting/CDN, email delivery, customer CRM, analytics, payment/billing if applicable, live chat). Examples: Cloud hosting, email & CRM platform, web analytics provider.
• Installers/subcontractors where needed to schedule and perform services you request.
• Professional advisors (accountants, auditors, lawyers) as required.
• Legal/disclosure when required by law or to protect our rights, or as part of a merger/asset sale.

CASL – Commercial Electronic Messages

We send marketing emails/texts only with consent under Canada’s Anti-Spam Legislation (CASL). You can withdraw consent at any time by using the unsubscribe link in our emails or by contacting us.

Cookies & Similar Technologies

We use cookies to make our site work and to understand usage.

• Necessary – security, network management, basic functionality.
• Functional – remember preferences (e.g., form inputs).
• Analytics – understand aggregate site usage and improve performance.

You can manage cookies in your browser settings and, if offered on our site, via Cookie Preferences.

Retention

• Leads & quotes: up to 24 months after last interaction.
• Customer & billing records: 7 years to meet tax/recordkeeping duties.
• Logs & security data: 12–24 months unless needed to investigate issues.

We delete or anonymize data when no longer required for the purposes above or legal obligations.

Security

We use reasonable safeguards including TLS encryption in transit, hardened hosting, access controls with least-privilege, activity logging, and regular updates/patching. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.

International Transfers

Your information may be processed outside your province or outside Canada (e.g., the United States or EU) by our service providers. Where we transfer data internationally, we use contractual and technical safeguards appropriate to the sensitivity of the information.

Your Rights (PIPEDA)

• Access: ask for a copy of your personal information we hold.
• Correction: request updates to inaccurate or incomplete information.
• Withdraw consent: opt out of marketing or certain processing.
• Complaints: contact us, or the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The “Effective date” will change when we do. If changes materially affect your rights, we will take reasonable steps to notify you.

Contact

Questions or requests? Email PRIVACY_EMAIL or write to us at FULL MAILING ADDRESS.